How to Transfer Your Software License to Another Computer

This guide will walk you through the process of deactivating your eXPerience 8 software license on one computer and activating it on another. This is useful when you get a new computer or wish to switch between a desktop and a laptop.

The license for eXPerience 8 can only be active on one computer at a time. To use the software on a new machine, you must first “log out” or deactivate the license from the original computer. This is done using the Software Key utility.

Part 1: Deactivating the License on Your Current Computer

Step 1: Close the eXPerience 8 Software

Before you can deactivate the license, you must completely exit the eXPerience 8 embroidery software.

⭐ Tip: The Software Key utility cannot log out the license while the main embroidery program is running. If the software is open, the “Update” and “Log-out” buttons within the utility will be grayed out and disabled.

Step 2: Locate and Open the Software Key Utility

The Software Key utility is installed along with eXPerience 8. You can typically find it in one of two places:

Method A: From the Windows System Tray

1. Look for the Software Key icon in your System Tray, located at the bottom-right corner of your screen near the clock.
2. If you don’t see it, click the small upward-facing arrow (^) to reveal all hidden icons.
3. Once you find the icon, you can either:
   • Double-click the icon to open the utility window.
   • Right-click the icon and select Show from the menu.

Method B: From the Windows Start Menu

If you cannot find the icon in your System Tray, you can start the utility manually.

1. Click on the Start Menu.
2. Go to your list of programs and find the folder for your embroidery software.
3. Expand the folder and click on Software Key to launch the program.
4. Once launched, its icon will appear in the System Tray. You can now open it as described in Method A.

Step 3: Log Out Your License Key

1. With the Software Key utility window open, you will see the status of your license. If it is active, the status will show that the key is “logged-in”.
2. Ensure the eXPerience 8 software is closed (as per Step 1).
3. Click the Log-out button.
4. The utility will connect to the server to deactivate the license on this computer. Once complete, your serial number is free to be used on another machine.

Part 2: Activating the License on a New Computer

Now that the license has been logged out from the first computer, you can activate it on a new one.

Step 1: Install and Open the Software Key Utility

Ensure eXPerience 8 is installed on the new computer. Open the Software Key utility on the new machine using the same methods described in Part 1 (checking the System Tray or Start Menu).

Step 2: Log In with Your Serial Number

1. In the Software Key utility window, you will be prompted to enter your license details.
2. Enter the same Serial Number and Activation Code that you used for your original installation.
3. Click the Log-in button to activate the software on this new computer.

⭐ Important Tip: You must log out from the first computer before you can successfully log in on a second one. Attempting to activate the license on a new computer without deactivating it from the old one will result in an error.